A friend of mine runs a small skincare brand. Last year she had her best sales quarter ever, with units sold up 45%. She also had her worst quarter for…

I used to manage the returns counter at a mid-size electronics store, and if there’s one thing that experience taught me, it’s this: nobody walks up to that counter happy.…

If you run a small business in India, you’ve probably heard bits and pieces about new MSME rules floating around this year. Part of it is genuine, and part of…

If you’ve ever spent your Sunday evening manually matching invoice numbers to a stack of paper bills, you already know the real problem in the garment trade isn’t the fashion;…

A store owner in Karol Bagh once mentioned to me that what is bothering him most of all is not thievery or unfriendly sales, but the fact that customers sometimes…

If you ask ten shopkeepers how they price their goods, five of them will probably shrug their shoulders and say they are charging a price that is similar to other…

I can still picture that ledger book used by my uncle when he ran his hardware business. The book was a hefty piece measuring about two centimeters. The pages were…

Every couple of months, RBI makes an announcement, news channels put up their red “BREAKING” banners, and somewhere a WhatsApp forward starts doing the rounds about “interest rates changing.” Most…

The most stressful aspect of owning and operating a small business today is the ongoing struggle of getting paid for the products or services that you provide. Chasing customer payments…

Running a hardware business is no joke. You’re dealing with hundreds of products, daily customers, credit headaches, supplier calls, and GST filings, all at the same time. It’s chaotic, and…