The end-to-end workflow of handling customer's orders right from the order placement and payment processing to processing, packing, and end delivery or in-store collection.
Procurement Process
The organised process of obtaining and buying products or services for a business. This involves the evaluation of suppliers, price negotiations, the finalisation of contracts, and the placing of orders.
Vendor Management
The continued practice for co-ordination with suppliers to ensure in-time delivery. It includes controlling cost, ensuring constant quality, and smooth relationship for long-term business.
Supplier Chain Risk
The possibility of interruptions to the supply chain due to various factors, such as late suppliers, environmental factors, or political instability, can affect day-to-day operations.
Production Planning
The activity of planning and scheduling manufacturing operations in a manner that aligns materials, workforce, and equipment with the demand efficiently placed on the business.
Demand Planning
An analytical method to determine future customer demand, which will help businesses keep stocks at the optimum level and avoid excess production or stock shortages.
Order Processing
The operational steps taken after a customer has placed an order with the company that contacting the process of stock verification. This includes order confirmation, packaging, and delivery to a customer until all is finished.
Outsourcing
The strategy of allocating certain business functions or processes to third-party service providers, such as production units or support teams, rather than dealing with them internally.
Customer Feedback
Insights and opinions shared by customers about products or services that are used by businesses. It improves products, services, or satisfies their customers and builds long-term customer loyalty.
CRM Software
Customer Relationship management software to help businesses organise customer data, monitor sales activities, manage communication, and strengthen customer relationships.
Sales Pipeline
A structured view of the journey of a sale that indicates, how the prospects navigate through various stages of the journey from the point of first interaction to the point of final deal closure.
Customer Retention Rate
A metric that demonstrates the proportion of customers who continue to engage with a business over a defined time period, indicating satisfaction and brand loyalty.
Business
An organised activity or company that takes part in production, buying, selling goods, or services to make a profit.
Company
A legally registered organisation that undertakes commercial activities, manufactures products, or provides services, usually with profit-oriented purposes.
Retail Software
Distribution Software
Retail Chain
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